Privacy Policy

Depending on the Service you use, we may collect the following limited categories of information:

Account Information

Where an account is required, we may collect information necessary to create and manage your account, such as:

• Name
• Email address
• Mobile number
• Login and authentication information

Information You Provide

We may collect information that you voluntarily provide when using a Service, such as information submitted through forms, requests, surveys, support communications, or other features.

Technical Information

We may collect limited technical information necessary to operate and secure our Services, such as:

• IP address
• Device and operating system information
• Application or browser information
• Basic diagnostic and error information

We do not collect additional information unless it is required for the relevant Service or you voluntarily provide it.

We use information only as reasonably necessary to:

• Provide and operate our Services
• Create and manage user accounts
• Authenticate users
• Respond to user requests
• Provide customer support
• Maintain security
• Prevent misuse or unauthorized access
• Fix technical problems
• Improve the reliability and performance of our Services
• Comply with applicable legal obligations

We do not use personal information for purposes unrelated to the Service unless permitted by applicable law or otherwise disclosed to you.

Sarthi does not sell personal information.

We may share limited information where necessary with:

• Service providers that help us operate our Services
• Authorized organizations where a Service is provided on their behalf
• Legal, regulatory, or government authorities where required by law
• Relevant parties in connection with a business transaction, where legally permitted

Service providers are expected to process information only as necessary to provide their services.

We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure.

These measures may include appropriate access controls, authentication, secure infrastructure, encryption during transmission, monitoring, and other security practices appropriate to the Service.

No electronic system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary to provide the relevant Service, maintain security, fulfill legitimate business requirements, or comply with applicable legal obligations.

When information is no longer required, we may delete or anonymize it.

Where a Sarthi Service allows users to create an account, users may request deletion of their account and associated personal information.

Deletion may be available through the application, account settings, a designated web page, or by contacting us.

Data Deletion / Email: [email protected]

Some information may be retained where required by law or reasonably necessary for security, fraud prevention, dispute resolution, or other legitimate purposes.

Sarthi may use trusted third-party service providers for essential functions such as hosting, authentication, security, analytics, communications, payments, or application infrastructure.

Such providers may process information on our behalf and may have their own privacy policies.

Our Services are generally not intended for children under 13 unless specifically stated otherwise.

We do not knowingly collect personal information from children in violation of applicable law.

Depending on applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent where applicable
• Object to certain processing
• Request information about how your data is handled

To exercise applicable rights, contact us using the information below.

We may need to verify your identity before processing certain requests.

We may update this Privacy Policy when our Services, data practices, or applicable legal requirements change.

The latest version will always include the updated “Last Updated” date.

Different Sarthi Services may have different functionality and may therefore require different information.

Where necessary, a particular application or Service may provide additional privacy information explaining the specific data and permissions required for that Service.

This Privacy Policy should therefore be read together with any product-specific privacy notice provided by Sarthi.